Help & Support

Frequently Asked Questions

Get to know the SkimSafe® Card

SkimSafe® Protection Card

How does the SkimSafe® card work?
How should I place the SkimSafe® card?
How long does the SkimSafe® card last?
Why does the SkimSafe® card have a lifetime?
How do I know my SkimSafe® card works?
Can the SkimSafe® card demagnetise my cards or other devices?
Does the SkimSafe® card fit inside a mobile phone case?
Does the SkimSafe® card work abroad?
Why should I register my card?
Does the SkimSafe® card interfere with my mobile phone?
Where can I buy a SkimSafe® card?
Do you deliver outside of the UK?
How does the SkimSafe® card work?

The SkimSafe® card contains a jamming device that is activated if someone tries to electronically read your contactless debit or credit cards. The SkimSafe® card makes it impossible for your card details to be read.

How should I place the SkimSafe® card?

Just place the SkimSafe® card in your wallet or purse along with your payment cards and you’re instantly protected. A SkimSafe® card protects 4 payment cards placed either side of it, that is a total of 8 cards.

How long does the SkimSafe® card last?

Your SkimSafe® card has a five year lifespan. Make sure you register your card and we’ll notify you when your SkimSafe® card is nearing the end of its lifetime.

Why does the SkimSafe® card have a lifetime?

All electronic products wear over time, and the SkimSafe® card is no different. Because this is a security product, we think it’s especially important to forewarn about the cards expected lifespan.

How do I know my SkimSafe® card works?

You can easily test your SkimSafe® card by keeping it next to your debit or credit card when you try to make a contactless payment. The card terminal will not be able to read your card details and take payment as the SkimSafe® card will block the card readers signals. If you try the transaction again but this time with SkimSafe® card held away from your card, the transaction will go through as normal.

Can the SkimSafe® card demagnetise my cards or other devices?

The SkimSafe® card does not affect the magnetic stripe or the chip on your cards or interfere with any other device such as entry key fobs or smartphones.

Does the SkimSafe® card fit inside a mobile phone case?

Yes. The SkimSafe® card is the same size as a credit or debit card and can easily be placed where you would normally keep your payment cards.

Does the SkimSafe® card work abroad?

Yes. The SkimSafe® card works worldwide, no matter where you are.

Why should I register my card?

If you register your card, you will receive a reminder coming up to your 5 year anniversary reminding you that your card will be expiring soon and that you will no longer be protected.

Does the SkimSafe® card interfere with my mobile phone?
No. The SkimSafe® card will not alter or interfere with your smartphone or its signal.
Where can I buy a SkimSafe® card?
The SkimSafe® card can be purchased on our website and delivered free of charge. You can also purchase the SkimSafe® card in John Lewis stores.
Do you deliver outside of the UK?
Yes, we ship worldwide. When you place your order, just select the country you would like your delivery to. If the address is within Europe, delivery time will usually take a few days longer. Any address outside of Europe, delivery times can take up to 2 weeks.

Contactless Card and Wireless Skimming

What is wireless skimming?
How much money can be stolen from my cards this way?
I have Verified by Visa (VBV) / Mastercard Secure Code / BankID, am I not protected by this?
Why were contactless cards introduced?
What is wireless skimming?

Wireless skimming is a type of card theft where a scammer or thief steals card information by wirelessly scanning a contactless payment card with a card reading device. This device can be an actual card reader or a phone / app that contains Near Field Communication (NFC).

How much money can be stolen from my cards this way?

There is no upper limit, even if your card has a £30 contactless payment limit, thieves can still steal more than £30 from your card. Thieves are stealing your card details, not your card, which means they can make limitless transactions.

I have Verified by Visa (VBV) / Mastercard Secure Code / BankID, am I not protected by this?

No. It is up to the online store to implement such security solutions and unfortunately, not all online stores do. Criminals can easily check which websites have low security, so they know where they’re likely to get away shopping with stolen card details.

Why were contactless cards introduced?

Contactless cards and payments were introduced to provide a faster, more convenient way to pay for smaller transactions without having to enter your PIN code.

Other Questions

How do SkimSafe® quality control the product?
How do you work sustainably?
How do SkimSafe® quality control the product?

We have extremely thorough and individual product functionality tests before any single card leaves our warehouse. In addition to our functionality checks.

How do you work sustainably?

We are constantly working to minimise our environmental impact. We use minimal plastic and only recycled plastic in our climate-smart packaging. All of our products meet strict international requirements (RoHS and REACH directives) regarding chemical content. Among other things, we cooperate with independent inspection companies that carry out CSR reviews according to the SMETA standard. You can find out more about this on our About Us page.

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